Can I see your wallcoverings in person?
You can check out our papers at a showroom or through a rep near you listed on our Showrooms and Reps page. If you can't make it to a showroom, you can order samples on our product pages.
Is there a minimum order?
We have a 5 yard minimum order for wallcoverings.
How do your wallcoverings come packaged?
Our wallcoverings are sold and packaged by the linear yard on a continuous roll (not by the roll or double roll). Custom panel sizes are available for an extra charge.
How much wallpaper do I need?
We highly recommend having a professional installer determine your wallpaper needs. Yardage requirements will vary from pattern to pattern, depending on the trimmed width and the vertical pattern repeat. Our wallpapers require trimming before installation. If you do not have access to an installer for a proper estimate you can log in to our site and use the calculator on each product page to get an estimate.
Can I customize your wallcoverings?
Yes! We can custom color any of our wallcovering patterns as well as change scale if needed. You can reference your favorite paint color for matching. Please inquire for pricing.
Do your wallcoverings require trimming?
Yes, all of our wallcoverings are delivered untrimmed, so your installer will need to trim them down during installation. Check the spec section on the product page for the trimmed width of each particular pattern.
I need a paper suitable for a hard working residential space or a commercial project, can you do this?
Yes! We can print on a variety of materials including Performance Paper, Type II Vinyl, Type II Non Wovens, and many others. Let us know your needs and we will do our very best to make it happen.
I have a project where I'm trying to earn LEED points, does your paper qualify?
Our standard paper doesn't, but we can print on a material that is made from over 30% post-consumer recycled content with 0% PVC. This can earn you up to 6 LEED points.
Tell me more about mylar?
Our mylar wallcoverings add a little bling to our designs. They require extra care during installation as they are more delicate and can show surface scratches if not handled carefully.
Tell me more about grasscloth?
Grasscloth is a natural product and made by hand. Each roll will have a slight color variation even if it’s the exact same pattern. There will be visible seams, this is part of the natural beauty of this type of wallcovering. As we say, celebrate the seams. Grasscloth is not suitable for wet environments.
Can I see your products in person?
You can check out our textiles at a showroom or through a rep near you listed on our Showrooms and Reps page. If you can't make it to a showroom, you can order samples on our product pages.
Is there a minimum order?
We have a 2 yard minimum order for textiles.
Can I customize your textiles?
Yes! We can custom color any of our textiles as well as change scale if needed. You can reference your favorite paint color for matching. Please inquire for pricing.
Can I cancel my order?
All of our wallcoverings and textiles are made to order. We cannot cancel orders once they have been paid for and put into production. Please ensure you are ready to move forward with your order.
What if I receive the wrong product?
Please inspect your product after receiving and contact us as soon as you can if the product you received is for some reason not correct. We will quickly make it right.
Can I return my order?
Unfortunately, no. All of our wallcoverings and textiles are made to order just for your project. We always recommend having your installer or workroom determine your exact project needs so that you don’t order too little or too much.
My order arrived damaged, what do I do?
Please inspect your order upon delivery and if there was damage in shipping, please let us know as soon as possible.
What are your delivery times?
Our wallcoverings are delivered within 4-6 weeks after your order is placed.
Textiles are delivered within 3-4 week after your order is placed.
How much will shipping cost?
For wallpaper and textiles, we use UPS as our main carrier and the shipping costs are based on quantity.
For sampling we use USPS.
You will be able to see your shipping costs once you are on the checkout page or you can reach out to us to inquire.
Can you provide worldwide shipping?
Yes, we can ship anywhere. Please inquire about special shipping pricing.